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Booking Confirmations:

Directly after making a booking, you will be issued with a pending booking note and corresponding email. The booking of a ferry boat seat is then confirmed once we have issued you a booking number and/or the Itinerary. Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and to instruct the ferry company to disallow you to board the ferry boat. If the customer has not received their confirmation voucher within 24 hours after receiving their payment confirmation, please immediately contact us so we can reissue your ticket. If we have not been contacted within 24 hours prior to the departure time, Andamanwave Ferry cannot be held responsible if the customer does not receive their ticket on time.

Cancellations & Delays:

Local ferry companies reserve the right to vary the service in any way whatsoever without any liability to the passenger. They also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Liva Group HK Limited shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.

Booking Cancellation & Amendment

- Tickets booked as a round trip or joint ticket will not be cancelled / refunded if the first crossing has already been used.
- Refunds will only be issued at our discretion with 48 hours cancellation notice and deducted 30 % or minimum THB 500 Service fee, whichever is greater.
- Cancellation less than 48 hours before departure or No Show will be charged 100%.
- Amendment of service date is based on seat availability and should be informed at least 72 hours prior to departure.
Amendment of service date less than 72 hours will be charged actual cost/expense occurred for trip/transfer OR minimum THB 300 /person, whichever is greater. - The company reserves the right to change the prices or terms and condition with written notice in case of dramatic increase on operational cost such as fuel expense.

Refunds & Rescheduling:

Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% or minimum 500 baht service fee, whichever is greater. Ticket time and departure amendments will be subject to an administration fee of 200 baht plus the difference in fare. Rescheduling is based on seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods. In the event of a trip cancellation from the company, the company shall refund any funds paid by the passenger direct to the company. If, for some reason you have to purchase a new ticket because the one you had wasn't accepted by the ferry staff, refunds will be issued only when a scanned image of your second purchase has been sent to us as evidence of your purchase.

Boarding:

Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Boat staff may allow you on board the next boat if there is one available at their discretion only.

Unaccompanied Children:

Children below age 11 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.

Same Day Flights:

Ferry companies are point to point carriers and do not take responsibility for delays or connecting flights. We do not recommend that our customers book ferry trips on the same day as their flights. If for any reason same-day ferry trips are unavoidable, please leave as much time as possible. We recommend a pre-scheduled private taxi from pier to airport to lessen the risk of a late arrival.

General Behavior:

Once at the departing pier, passengers should comply with the instructions of the ferry company's servants and agents concerning all matters connected with the service and should comply with any notice exhibited on the vessel. Ferry companies reserve the right to refuse to carry any passenger or goods without assigning reason.

Physical Notice:

We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old). Each ferry boat company will provide their own passenger insurance to cover any losses as well as insurance from the the Thailand Tourism Authority to cover personal injury or loss. Andamanwave Ferry shall not be responsible for and shall be exempt from all liabilities in respect of loss, damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the voyage to and from the Island, under any circumstances whatsoever.

Baggage:

This is not normally an issue with bookings on Andananwaveferry.com, though we recommend a maximum of 1 pieces luggage and 1 handy bag not exceeding a total weight of 25kg. Local ferry companies reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.